A passenger with an $11,000 ticket to Europe says Air Canada ‘begged’ 25 people to get off the plane because it was too heavy to take off. Then they lost his bag.

This summer’s airport mayhem is too much for even a senior manager at a major global travel logistics organization to handle: The Western US-based guy claimed his 21-hour travel to Europe this weekend was the “worst experience flying” he’s ever had, replete with nearly a dozen aircraft delays and a misplaced bag.

He told Insider, “I travel a lot for work and I think I’m above average for tolerating airline difficulties.

According to flight receipts and email notifications examined by Insider, Air Canada mishandled the passenger’s luggage and delayed his flights a total of ten times throughout the course of the three-leg trip.

The traveler, who was going to a business meeting, told Insider he had spent more than $4,500 on new clothes and belongings but had not gotten compensation for the flight. He talked on the condition of anonymity since his employer, who paid for his trip, forbids employees from speaking to the media, but Insider, which also looked over his travel paperwork, is aware of his identity. To preserve his privacy, we’re withholding his exact location.

Denver, where it was a record-breaking 100 degrees that day, was where the trouble started. Fully loaded aircraft find it challenging to take off in extreme heat, especially at higher altitudes.

The passenger told Insider that the flight’s staff members were “very kind,” but they worked for a third-party company, and one of them announced she was “quitting after today.” Eventually, he added, a sizable group of vacationing together offered to agree to switch their flights without payment.

According to flight alerts seen by Insider, the Denver-bound flight touched down in Montréal, Canada, at 10 p.m. The passenger said that there was no ground staff there to taxi the aircraft to the gate. According to him, this resulted in passengers having to wait an additional “two hours sitting on the tarmac.”

The traveler claimed he was informed at the gate that there were no further flights to his intended location and that he would therefore have to spend the night in a hotel in Canada.

Despite the two hours the plane spent on the tarmac, airline officials told him he would not be reimbursed for the travel or hotel “because it was a weather-related issue in Denver that caused the delay,” he told Insider.

He added “pilot-scheduling complications” had caused a 10 p.m. flight to Europe to be badly delayed as well, allowing him to board that trip. On Sunday morning, when he reached his last location, he claimed to have learned that his bag was still in Montréal.

The customer told Insider that after waiting for his baggage for almost an hour and a half, airport employees informed him that they were not sure where his bag was. He claims he still doesn’t have any bags two days later.

Why are so many flights being delayed or cancelled this summer?

According to a Monday Bloomberg article, around 65% of Air Canada flights were delayed on Friday and Saturday. According to Flight Aware, the percentage of delays on Sunday was 70%, which was higher than any other airline that day.

Insider got in touch with Aviation Canada, which responded that it works with customers “directly” and that airlines are “currently challenged due to challenges with airports and third-party providers of such services as passenger screening, customs, and air navigation.”

The statement continued, “We are working hard to fix these issues with these partners and governments as they are harming the performance of airlines.

Nearly every problem affecting the airline business today is embodied in the passenger’s chaotic 21-hour journey, including labor shortages, bad weather, problems with third-party providers, lost luggage, and the inevitable technical hiccup.

The sector is dealing with an imbalance between the supply (of labor) and demand from consumers at the most fundamental level (for travel). Flight delays caused by this post-pandemic mismatch have plagued the summer, frustrating passengers and exhausting airline staff.

Leave a Comment