Bulb apologises to customers after energy bill direct debit mistake

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Energy giant, Bulb has apologized to its customers for a mistake that affected their direct debits.

A technical hiccup means payment To be taken later than usual.

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Bulb apologizes to customers for making mistake in electricity bill direct debitcredit: bulb

In an email to its customers, Bulb said: “Sorry for the delay.”

energy company Explained that customers may take a little longer than usual to pay their dues this month.

Most of the time customers’ payments get debited from their bank accounts on the 1st of the month.

However, to make up for the time lost, Bulb is taking payment on June 15 instead.

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Of its over half a million UK customers, only a “small number” are thought to be affected.

A Bulb spokesperson said: “This outage caused a small number of direct debit payment Not taken for June 1.

“We have already started informing the affected members that their payment will be taken in the coming days, giving them proper intimation of payment.

“No other payments were affected that day and the members are not required to take any action.”

the energy giant Also sorry for any inconvenience caused to those who are waiting for their money to go out.

The next month, things should be back to normal, and payments will once again drop off the first accounts.

This didn’t stop customers from taking to social media to complain.

“This shouldn’t be allowed to happen,” said one user Twitter.

“When people live on a limited budget and believe their bill payments have fallen out of line, something like this can put them in debt, leaving them without groceries, etc.”

Another expressed the same: “You haven’t taken my direct debit this month, Bulb, shouldn’t have been taken by now?

“I would not like to be in arrears as a result of your missed payment.”

“Is there a reason my June payment hasn’t been taken yet?” Another asked the energy supplier.

If you have manually paid your outstanding bill since then, you will not have a direct debit at the end of this month.

If for any reason it goes through twice, you should contact the bulb directly to have the error rectified.

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You can contact the company on 0300 30 30 635 or through its online webchat.

But Bulb has said it will contact people directly to thank people for their payment and to confirm receipt — so you should get a message telling you you don’t need to worry any more.

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