Martin Lewis’ MoneySavingExpert urges TUI and Easyjet customers hit by cancellations to claim £100s in compensation


EASYJET and Tui customers are suffering from flights canceled at the last minute during the start of the school holidays.

in the last few days, Easyjet more than canceled 200 flights from Gatwick, LondonAnd Tui canceled six flights over the weekend.


Martin Lewis’ money saving expert issues guidance after hundreds of canceled flights from the UKcredits: PA

thousands vacationers affected,

A Tui spokesperson apologized to customers, linking the cancellations were due to “various operational and supply chain issues”.

“Where we have made the difficult decision to cancel a small number of flights, customers will receive a full refund within 14 days and we will contact them directly and help them find another holiday,” he added.

This comes as hundreds of flights delayed or canceled Hurricane Younis in February

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Amid the latest travel chaos, Martin Lewis’ has issued a new advisory to customers that if their flights are canceled or delayed they are due for an alternate flight or a full refund.

If the cancellation happened less than 14 days before departure, you could also be owed hundreds in additional compensation.

The amount you pay will depend on the length of time between cancellations, the date you take off and the distance you are due to travel.

For example, you can claim £168 back if your flight was canceled less than 7 days before departure, is between 1500 and 3,500 kilometers and lands 3 hours after the appointed time .

According to the website, the maximum you can claim is £505.

For customers who believe that they are entitled to compensation for a canceled flight, you can use MoneySavingExpert. can claim using free online retrieval tool,

You can also complain directly to your airline.

You can use Easyjet’s . can complain to WebsiteAnd also one in TUI’s website Page,

Salah comes in the form of Whose editor Rory Boland? Travel said the cancellation would cause “huge disruption” to passengers and called on EasyJet to give passengers the option of refunding or rebooking them on any reasonable route at the earliest.

He added: “This raft of cancellations is not an isolated incident, and which one? Heard from passengers who complain that the airline is disregarding their consumer rights, as well as effectively communicating with those stranded abroad. and don’t know when they might be able to get home.

Passengers need to have an aviation regulator with appropriate enforcement powers to maintain their rights, and the civil aviation authority should be given the ability to issue fines directly on airlines that defy consumer law.

An EasyJet spokesperson said customers were notified of the cancellation last week.

Their statement last week said: “We have made the decision to cancel in advance approximately 24 Gatwick flights per day between May 28 and June 6.

“We are very sorry for the late notification of some of these cancellations and inconvenience to customers booked on these flights, although we believe this is necessary to provide reliable services during this busy period.

“The customers have been informed and provided an option to rebook their flight or get a refund and can apply for compensation as per the rules.”

The spokesperson added that consumer responsibilities are taken seriously and if a flight is canceled, customers are directly informed with their option to rebook flights or get refunds, as well as through app or online. With information on how to organize it via .

What are my rights if my flight is canceled or delayed?

Passengers flying with an EU airline or a non-EU airline flying from an EU airport are protected by disallowed boarding rules.

This means that the airline has to give you the option to either be reimbursed for a canceled flight or to change route on the next possible flight or on an agreed date.

It should also provide you with meals and phone calls and hotel accommodation and transfers if the re-route includes an overnight stay.

If you opt for a full refund instead, the airline will have to give you money back for the portion of the trip that wasn’t done and any portions already done that were voided.

You are also entitled to the earliest possible return flight.

If your flight is delayed by three hours or more and you were flying to or from a European airport with an EU-based airline such as Ryanair or British Airways, you may be able to get some money back.

In case of strike or computer failure, such as Which affected BA passengers in 2017You can claim compensation from the airline for cancellations and delays exceeding three hours.

If you have a BA flight that is canceled due to bad weather, you can check your refund or rebooking option. manage my booking,

EasyJet customers can visit manage my booking On its website or app, where you can change your flight for free, get a voucher to use over the next 12 months or request a full refund.

Per Loganair’s fair policy, it will issue a refund if it cancels a flight, so if your flight was canceled due to a hurricane, look for an email or text from the airline.

Wizzair will allow you to rebook on the next available flight on the same or similar route or, alternatively, you can cancel your reservation and request a refund in the form of your Wizz credit. wizz account Where you can ask for a full refund later.

Jet2 will try to get you on the best option but if this is not possible they will offer a full refund.

When am I not entitled to compensation?

The airline is not required to give you a refund if the flight was canceled for reasons beyond their control, such as extreme weather.

Some airlines may broaden the definition of “extraordinary circumstances,” but you can challenge them through aviation regulator Civil Aviation Authority (CAA).

For example, if you’re told you can’t fly because of weather conditions, but other flights are departing, you may want to raise this with the airline.

If you are notified of it at least two weeks in advance, or if it is canceled and resend between one and two weeks after that day, you do not have to pay your cash back and takes you to your destination no more than four hours late.

You will not be able to claim compensation for canceled and re-routed flights that reach your destination more than two hours later than planned.

Can I get compensation if the airline breaks down?

earlier this year Flybumi Announces It’s Going To Administration,

Your rights depend on whether or not you have booked your flights through a site that is protected by Atoll.

Atoll security means that if a company goes into administration you are guaranteed a refund and will find an alternate route home for you.

Your booking atoll will be secure if you have booked package holiday through travel agent, booked flights directly through airline.

If you have booked through any other company which is not secured and paid by credit card then you may be able to claim through your provider under Section 75 of Consumer Credit Act.

If that doesn’t work, you’ll need to add to the list of creditors who owe cash and are unlikely to get your money back.

It’s important to check your rights before flying – as some instances will not be covered by the airline

Can I get a refund if my connecting flight is cancelled?

EU rules mean passengers caught delaying a connecting flight outside the UK can now claim compensation of up to £530 – but the rules are complicated.

Before that, you only Apply for payment if your flight was originating from an EU country or you were flying with an EU-based airlineAnd it was delayed by more than three hours.

So if you were flying from London to Sydney with a stop off in Dubai, and the other flight was delayed or stopped from boarding, you cannot claim any money.

This is because the second flight is not leaving the EU.

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But under the new rules, you will be able to claim the payout as you checked-in at an EU airport.

It’s not clear how much money you’ll be entitled to, but if it’s the same as for flights leaving Europe you can get up to €250 (£229) for short-haul flights and €400 (£367) for mid-haul flights You can claim up to €600 (£530) for long-haul flights.

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