Missguided customers FURIOUS as orders don’t turn up after COPS called to offices as it lines up administrators


FURIOUS shoppers slammed online retailer Misguided for not fulfilling orders, just days after it was revealed the firm was on the verge of collapse.

fashion website asked to call in administrators And the suppliers have been accused of not paying.


Shopkeepers are angry due to non-receipt of orderscredit: AFP

Retail giant Boohoo is learned to be planning to buy out its rival in a pre-packaged rescue deal.

The Times reported that Boohoo had exclusive talks about buying Missguided.

It comes amid reports that police were called to the Misguided head office in Manchester after suppliers accused the firm of extorting them millions of pounds out of pocket.

now the shopkeepers are angry That the firm has failed to fulfill the orders promised for next day delivery.

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Feather TwitterOne customer wrote: “Ordered NDD (Next day delivery) on 26th and it hasn’t been shipped yet. Please can you guys tell me where is my parcel!!”

Another said: “I’m never ordering from you guys again. I’ve paid for next day delivery, still my order hasn’t arrived.”

When MissGuided responded to a tweet asking to be contacted by the customer, it said: “I’ve already done… no one knows what’s going on.”

Another customer wrote: “I am messaging. It is not fair that you are taking orders from people and not even sending them out. People work hard to treat themselves and you steal money from them are!”

And a fourth dissatisfied shopper said: “Waiting for 3 orders with next day delivery from the 25th. Everyone gets the same answer, orders are still being processed.

“Not looking good, yet the website is still selling out. It’s a shocking way to treat customers.”

Misguided has been accused of not paying suppliers and is facing collapse.

A winding up petition was issued against missguided By supplier JSK Fashion on May 10, according to Retail Gazette.

Missguided told the Retail Gazette: “Misguided is aware of actions taken in recent days by some of the company’s creditors, and is working urgently to address this.

“The process of identifying a buyer with the necessary resources and platform for the business began in April and we look forward to providing an update on the progress of that process in the near future.”

The Sun has contacted Missguided for comment.

What are my rights if my order does not come?

Shoppers are being advised to consider ordering elsewhere at Missguided while things are still up in the air.

Andrew Hager, a personal finance specialist at MoneyComes, said: “There is no point in ordering right now, even if the website is still up and running,” he said.

“The risk just isn’t worth it, no matter what discounts are being offered.”

If you placed an order with a store that goes to administration, you’ll be placed in a line of creditors that owed money from the business.

But the list would also include lenders and major suppliers, and everyone would have to pay back any money left in the business.

Hager said: “In cases like this it is often unlikely that orders from retail customers will be honored, as administrators – by law – must first pay what money is left (if any) to secured creditors – i.e. lenders or major suppliers.”

If you are waiting for an order, you can ask your card provider to reimburse you section 75 consumer credit act

This only applies to customers who have paid by credit card and for orders that cost more than £100.

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Write to your card issuer for the full amount you paid. If your claim is unsuccessful, you can ask the Financial Ombudsman Service to look into your case.

If you used a Visa or MasterCard debit card to make your purchases, you can also ask for a “charge back” which allows you to ask your card provider for money back.

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